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fin.net-promoter Calculator
Calculates Net Promoter Score from counts of Promoters (9–10), Passives (7–8), and Detractors (0–6). NPS above 50 is excellent; above 70 is world-class — Apple, Tesla, and Costco consistently score in this range.
Inputs
Promoters
Reference formula or conversion factor shown for context.
Passives
Reference formula or conversion factor shown for context.
Detractors
Reference formula or conversion factor shown for context.
Total Respondents
Reference formula or conversion factor shown for context.
Results
NPS score
A numerical rating from the scoring model in use.
grade
Letter or numerical grade indicating quality, creditworthiness, or performance on a defined scale.
promoters
Reference formula or conversion factor shown for context.
detractors
Reference formula or conversion factor shown for context.
passives
Reference formula or conversion factor shown for context.